Frequently Asked Questions

Collapsible content

Do you ship internationally?

We only offer direct shipping within the UK. However, many of our items are also listed on our eBay shop where international shipping is available via the Global Shipping Programme.

How much is shipping within the UK?

Royal Mail Tracked 48 shipping is free for all orders over £40. For orders under £40, a small postage fee of £2.70 applies and is calculated at checkout.

How long will my order take to arrive?

We dispatch orders within 1–2 working days. Delivery usually takes 2–4 working days via Royal Mail.

Do you accept returns?

Yes, we accept returns within 14 days of delivery. Items must be returned in their original condition. If you change your mind, you're welcome to send the item back — however, return postage is the buyer's responsibility. If an item arrives faulty or not as described, please contact us and we’ll cover the return shipping.

Are all of your items hallmarked?

Most of our pieces are hallmarked, if there is no hallmark it will be in the description of the product. Details about metal purity, hallmarks, and any visible stamps are always included in the item description.

How do I know if an item is authentic?

We carefully research, test, and describe each item based on our knowledge and experience. If you have questions about a specific piece, feel free to contact us.

Do you take custom requests or sourcing?

We're always happy to keep an eye out for specific styles. Let us know what you're looking for!

Can I collect my order in person?

We are currently an online-only business and do not offer local pickup.